Returns Policy

If you have received the wrong items or the items you have received are defective, please email info@provoas.com to discuss this further.

If you are not satisfied with the goods you receive, you may return them to us within 30 days of receipt, provided they are in their original and resalable condition.

Once returned you are entitled to a full refund, which does not include the costs of return shipping. We cannot refund or exchange items that appear to have been used or are not in their original condition.

Request a return

  • Send your email together with a photo of the products you are returning and your name, email address and order number to info@provoas.com
  • Once approved, please ensure that your return is properly packaged and meets all the conditions below.
  • Please clearly mark 'Returns' on the outer packaging of your package.
  • Use an insured tracking service to ensure your package reaches us safely.
  • Send a follow-up email with your tracking information to info@provoas.com


Please enclose and return your goods to the following address:

Nieuwenhuisstraat 52, 7462MN in Rijssen

Return Policy and Guidelines:

  • All returned items must be unused and in original plastic packaging.
  • We are not responsible for the costs of returning the items.
  • Please ensure that all returned items are properly packaged so that they are not damaged in the post.
  • Please ensure that all return parcels are sent using a trackable, insured service as we cannot take responsibility for items damaged or lost in return transport.
  • Make sure that the return form has been approved by email by info@provoas.com


Easy returns in three simple steps:
Step 1: Contact info@provoas.com. Provide your name, address, order number, email address and reason for return.

Step 2: Send your order
Send the items together with the completed returns form to the address at
the return form. Make sure you provide the package with a Track and Trace code.
As a sender you are responsible and we do not want any misunderstandings
to arise.

Step 3: Receive the purchase amount on your bank account
Once we have received the package, we will ensure that the purchase amount is refunded
will be back in your bank account within five working days.